Last Updated: 18-03-2026
At Peptide Buyer, we are committed to providing you with the highest quality, sterile, and 99%+ pure research peptides. Due to the highly sensitive nature of our products and our strict adherence to quality control and sterility standards, all sales are final.
Please review our policy below regarding returns, refunds, and exceptions.
1. No Returns or Exchanges To guarantee that every product we sell is 100% sterile and uncontaminated, we cannot accept returns or exchanges once a product has left our facility. Once the chain of custody is broken, we can no longer guarantee the integrity, temperature stability, or purity of the peptide. Therefore, we do not accept items shipped back to us under any circumstances.
2. Damaged, Missing, or Incorrect Items Your satisfaction and research integrity are our top priorities. If there is an error on our part or if your order arrives damaged, we will make it right.
Exceptions to our final sale policy are made only for the following reasons:
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You received the wrong item.
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An item is missing from your order.
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The product arrived damaged (e.g., broken vials).
How to File a Claim: If you experience any of the issues above, you must contact our customer support team within 7 days of your package’s delivery date.
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Email us at info@peptidebuyer.com with your Order Number.
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Include clear photographs of the damaged or incorrect items, the packing slip, and the shipping box.
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Once verified, we will promptly ship a replacement at no additional cost to you or issue a refund/store credit at our discretion.
3. Order Cancellations We pride ourselves on rapid fulfillment and same-day shipping. If you need to cancel or modify your order, please contact us immediately at info@peptidebuyer.com.
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Prior to Dispatch: If your order has not yet been processed and shipped, we can cancel it and issue a full refund.
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After Dispatch: Once an order has been handed over to the shipping carrier, it cannot be canceled, modified, or refunded.
4. Lost or Stolen Packages Peptide Buyer is not responsible for lost or stolen packages once the courier marks them as “Delivered.” If your tracking information shows that your package was delivered but you cannot find it, please contact the shipping carrier directly to file a claim. If your package is lost in transit and never marked as delivered, please reach out to our support team so we can assist you in tracking it down or arranging a replacement.
5. Failed Deliveries and Incorrect Addresses It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate and complete. We are not responsible for packages delivered to an incorrect address provided by the buyer, or packages returned to sender due to being undeliverable. If a package is returned to us for these reasons, the customer will be responsible for the cost of re-shipping.